Refund and Returns Policy

Effective Date: 16 January 2026

At Top Class Power Solution, we are committed to transparent, fair, and professional business practices. This Refund and Returns Policy explains the conditions under which refunds or returns may be considered for our products and services.

By purchasing from or engaging our services, you agree to the terms outlined below.

1. General Policy

Due to the nature of power equipment and services, returns and refunds are not automatic and are reviewed on a case-by-case basis.

All requests must be submitted formally and approved by management before any refund or return is processed.

2. Generator Sales (Returns & Refunds)

a. New Generator Purchases

Returns or refunds may be considered only if:

• The request is made within 48 hours of payment, and

• The generator has not been delivered, installed, fueled, tested, or commissioned, and

• The unit remains in brand-new condition with original packaging and seals intact

Once delivery, installation, fueling, or commissioning has occurred, returns and refunds are not applicable.

b. Special or Custom Orders

Generators supplied based on special capacity, specifications, or customization are non-returnable and non-refundable.

3. Generator Rental Services

For generator rentals:

• Payments made to reserve or confirm rentals are non-refundable

• Returns are not applicable once equipment has been mobilized or deployed

• Refunds may be considered only if cancellation occurs before dispatch

Any logistics, transportation, or setup costs already incurred will be deducted where applicable.

4. Installation, Maintenance, and Service Fees

Payments for:

• Installation services

• Maintenance services

• Inspections or site assessments

are non-refundable once the service has commenced or been completed.

If a service has not yet started, refunds may be subject to administrative or mobilization charges.

5. Partial Refunds

Where applicable, partial refunds may be issued after deducting:

• Transportation and logistics costs

• Administrative charges

• Services already rendered

• Equipment usage, handling, or damage (for rentals)

6. Refund Processing Timeline

Approved refunds will be processed within 7–14 business days, depending on the original payment method.

Refunds will be made through the same payment channel used for the transaction unless otherwise agreed in writing.

7. Non-Returnable & Non-Refundable Situations

Returns or refunds will not be granted for:

• Change of mind after delivery or service commencement

• Damage resulting from misuse, negligence, or improper handling

• Power overload, poor site conditions, or third-party interference

• Delays caused by force majeure events

• Incorrect or incomplete technical or site information provided by the customer

8. Dispute Resolution

In the event of a dispute:

• Both parties agree to attempt resolution through mutual discussion

• If unresolved, the matter shall be governed by the laws of the Federal Republic of Nigeria

9. Policy Updates

Top Class Power Solution reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with a revised effective date.

10. Contact Information

For refund or return-related inquiries, please contact:

Top Class Power Solution
📞 Call/WhatsApp: +234 912 407 3520 | +234 813 949 9364
🌐 Website: https://topclasspower.com.ng
📧 Email: topclasspowersolution@gmail.com